Hindsight Solutions, LLC v. Citigroup Inc. (53 F. Supp. 3d 747, 2014)

United States District Court for the Southern District of New York 2014-10-20

Citations

Full opinion text

OPINION AND ORDER

JOHN G. KOELTL, District Judge:

This lawsuit arises from a contract between the plaintiff, Hindsight Solutions, LLC, (“Hindsight”) and the defendant Ci-tiMortgage, Inc. (“CitiMortgage”). Hindsight agreed to provide CitiMortgage with a proposal to reduce the overall maintenance costs that CitiMortgage paid annually to IBM for the use of IBM’s FileNet software. CitiMortgage agreed to pay Hindsight 30% of the actual savings that CitiMortgage recognized over a two-year period compared to the annual maintenance costs that were currently billed by IBM. 'Hindsight claims that CitiMortgage failed to pay amounts that were owed under the contract. Hindsight also claims that CitiMortgage failed to pay amounts that Hindsight was owed for its work in connection with an audit by KPMG. Hindsight argues that, to the extent any amounts were not owed under the contract, Hindsight is entitled to payment under various quasi-contractual theories. Hindsight also contends that CitiMortgage defrauded it by misrepresenting that there was a “software deployment freeze” that caused Hindsight to withdraw its efforts to obtain compensation based on alleged software savings under the contract. CitiMortgage denies that there were any misrepresentations and contends that Hindsight was paid exactly what it was owed under the contract.

Various claims and defendants were dismissed over the course of the litigation. Hindsight’s remaining claims are for breach of contract, fraudulent misrepresentation, fraudulent inducement, and quasi-contractual claims for unjust enrichment, quantum meruit, and promissory estoppel. Hindsight has sued CitiMort-gage and Citigroup, as well as individual defendants, Gil Scheibelhut and Harold Hatter.

The Court has jurisdiction over this case pursuant to 28 U.S.C. § 1332 based on complete diversity of citizenship.

The Court conducted a non-jury trial in this case from September 8, 2014 through September 16, 2014. Having considered all of the evidence and assessed the credibility of the witnesses, the Court makes the following findings of fact and reaches the following conclusions of law pursuant to Federal Rule of Civil Procedure 52.

I.BACKGROUND

1. Hindsight is a Delaware limited liability company that was formed in January 2007. PI. Trial Ex. (“PTX”) 1. Its three members are citizens of South Carolina, Kansas, and California. Am. Comp. ¶ 1. Michael Hinds is Hindsight’s chief executive officer, founder, and sole employee. Tr. 64, 293. Hinds, a certified engineer, began working at FileNet in 2000 as a technical engineering consultant. Tr. 61. He worked in compliance to curb software piracy and developed a program to track compliance with software licenses. Tr. 61-62. Hinds continued to work at FileNet after it was acquired by IBM in 2006, until he left to start Hindsight in 2007. Tr. 63, 87.

2. Defendant Citigroup is a Delaware corporation with its principal place of business in New York. Am. Comp. ¶¶ 3-4. Defendant CitiMortgage is a New York corporation with its principal place of business in Missouri. Am. Comp. ¶ 6. (Defendants Citigroup and CitiMortgage are referred to collectively as “Citi”).

3. Defendants Scheibelhut and Hatter are employees of Citigroup with offices in Texas and Florida respectively. Scheibel-hut and Hatter are citizens of those respective states. See Am. Compl. ¶¶ 3-8, 11-12; Answer ¶¶ 3-8, 11-12. Scheibelhut is a Director of Production Software Support for Citigroup. Tr. 535. He is responsible for keeping the applications that support Citi’s mortgage business up and running. Tr. 541. Hatter is a Director of Supplier Governance in Citigroup’s Global Technology Resource Strategy group. Tr. 912. Hatter’s role is to facilitate the contracting process by assisting internal clients at Citi such as Scheibelhut with the vendor procurement process. Tr. 913-15.

II. THE BEGINNING OF THE RELATIONSHIP BETWEEN HINDSIGHT AND CITI

4. CitiMortgage uses FileNet software to manage images stored in a computerized document repository under licenses purchased from IBM. Tr. 669. In'2008, FileNet was one of three different platforms CitiMortgage used to store document images. Tr. 527. CitiMortgage’s FileNet licenses are perpetual; once purchased CitiMortgage continues to own the license in perpetuity. Tr. 76; PTX 6, at 95974. In addition to the one-time license purchase, IBM charges CitiMortgage ongoing annual “maintenance” fees. Tr. 670-71, 843. The annual maintenance fees are the only ongoing fees charged after a license is purchased. Tr. 844.

5. Maintenance is the annual fee paid to IBM for continued use of existing licenses and technical support once the customer owns the license. Tr. 670. Once purchased, a customer cannot recoup the cost of a license but it can deactivate ongoing maintenance. Tr. 300-01, 778. If a user deactivates ongoing maintenance, the user may reactivate it later. Tr. 778,

6. CitiMortgage’s FileNet licenses are governed by a contract (the “IBM-FileNet Contract”) dated August 5, 2003. PTX 6. The IBM-FileNet Contract states that it permits CitiMortgage affiliates to use Citi-Mortgage’s FileNet system. PTX 6, at 95961, 95975. The IBM-FileNet Contract was the governing contract that Hindsight eventually reviewed for purposes of its work. Def. Ex. (“DX”) 136; DX 150.

7. In December 2007, before Hindsight approached CitiMortgage, CitiMortgage owned FileNet licenses that permitted over 49,000 internal users and two million external users to use its FileNet system. Tr. 784-85.

8. Prior to the contract between Citi-Mortgage and Hindsight, CitiMortgage paid IBM $1,557,493.98 annually for maintenance on FileNet licenses. DX 160. In December 2007, Hinds contacted Citi’s James Ford to propose that Hindsight could assist in reducing Citi’s ongoing Fi-leNet costs. Tr. 65-66.

9. On January 29, 2008, Hinds again approached Ford with a “specific goal” of reducing Citi’s “annual IBM-FileNet ECM maintenance.” PTX 2; Tr. 841. On March 16, 2008, Hindsight contacted Ford and provided a summary of its “no cost” proposed engagement to enable CitiMort-gage to save on its annual maintenance. DX 3; Tr. 842.

10. Hindsight offered to perform an initial analysis at no cost or obligation to CitiMortgage. DX 3; Tr. 295, 842. Hindsight agreed that at the conclusion of that analysis, it would present Citi with a sum-mary of projected maintenance savings at which point CitiMortgage could elect to retain Hindsight or not. Tr. 68-70, 674-75, 842; DX 3.

11. To enable Hindsight to perform its no cost analysis, CitiMortgage provided Hindsight with reports generated directly from the FileNet system. DX 25. The reports CitiMortgage provided to Hindsight showed the users who accessed the FileNet system. Tr. 770-75. Hindsight used these reports to determine the number of users accessing FileNet so it could recommend reductions in CitiMortgage’s FileNet maintenance costs without any negative impact on CitiMortgage’s usage of the FileNet system. DX 17; DX 25; DX 27; Tr. 843.

12. On May 22, 2008, Hindsight advised CitiMortgage that the reports Citi-Mortgage provided to Hindsight to analyze the system were “perfect” and “exactly what [Hindsight] needed.” DX 25.

13. On May 8, 2008, after its initial no cost analysis, Hindsight presented Ford with an “approximate 24-month savings projections” with respect to annual maintenance for CitiMortgage and CitiMort-gage’s affiliate CBNA. DX 17. CBNA used the CitiMortgage FileNet system before Hindsight was retained. DX 17; Tr. 846.

14. The “approximate savings projections” were based on reducing Citi’s “overall software maintenance.” DX 17. The “approximate 24-month minimum savings projections” were $1,116,774 (reflecting a 30% reduction in Citi’s “current 24-Month software maintenance calculation”). DX 17, at 86735. The proposed compensation to Hindsight was based on “30% of Citigroup’s actual 24-month savings projections (Though, actual customer savings should continue well beyond 24-months).” DX 17, at 86735; Tr. 844-46.

■15. On May 13, 2008, Hindsight sent Ford its Standard Terms and Conditions. DX 19. The Hindsight Standard Terms and Conditions provided compensation based on ‘savings of annual software maintenance. Hindsight’s Standard Terms and Conditions provide:

None of the Services referenced .under this MSA guarantee Hindsight will be successful in reducing Customers annual software maintenance. However, if using Hindsight’s restructuring recommendations, Hindsight and/or Customer are unable to successfully negotiate at least a 20 percent cost reduction off the current annual software maintenance (as referenced in the ‘Scope of Services Delivery Document’), Customer will not be required to compensate Hindsight for the Service Fees outlined in the Agreement.

DX 19, at 87796. Hindsight’s Standard Terms and Conditions did not provide for compensation based on new users or software deployments. DX 19; Tr. 331, 846-48.

16. Hindsight’s Standard Terms and Conditions contained a merger clause providing that “[t]his Agreement constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, negotiations, representations, and proposals (whether oral or written) between Hindsight Solutions and Customer.” DX 19, at 87797. Hinds considered it good business practice to include a merger clause in Hindsight’s Standard Terms and Conditions and not to rely upon oral discussions. Tr. 412-13.

17. On May 28, 2008, Hindsight sent Citi its proposed work order outlining the scope of Hindsight’s engagement. DX 32. Hindsight’s May 28 proposed work order stated that its analysis was an “effort to immediately reduce Citi’s ongoing FileN-et-IBM [Enterprise Content Management (“ECM”) ] maintenance.” DX 32, at 87833. The next day, Hinds also sent Ford an e-mail summarizing the steps Hinds would undertake if Hindsight was engaged. DX 30. There were four steps, all of which pertained to deactivating maintenance and none of which referred to “software license savings.” DX 30; Tr. 848-49.

18. The proposed work order stated that “Hindsight’s compensation is based on 30% of Citi’s actual 24-month savings, even though Citi should continue to recognize benefits beyond 24 months.” DX 32, at 87833; Tr. 852-53. The proposed work order contained a “24 month savings example” that was based on proposed reductions in “maintenance.” DX 32, at 87834. The proposed work order did not provide for compensation based on software savings or FileNet users. DX 32.

19. On June 16, 2008, Citi provided Hindsight with a new draft agreement and work order providing that Hindsight would analyze “current software licensing structure, annual maintenance, systems deployments and contracts for FileNet across CitiMortgage and Citibank North America businesses.” DX 38, at 105708. The June 16 draft stated that Hindsight would “provide a new licensing structure that will reduce the overall maintenance costs incurred by Client. The structure will also provide Client with a consistent licensing structure for all U.S. entities and allow Client to utilize any licenses across all Client business entities.” DX 38, at 105708. The June 16 draft stated that Hindsight’s project fee would be “a fixed rate of 30% of the actual savings off current billed maintenance recognized by Client for a two year period.” DX 38, at 105709; Tr. 856-58.

20. On June 17, 2008, Hindsight agreed to the June 16 draft agreement and work order subject to edits it supplied. DX 40. Hindsight’s June 17 edits did not change the “services and deliverables” section’s requirement that Hindsight would provide a strategy to “reduce the overall maintenance costs.” DX 40. The edited work order made clear that the new structure would allow affiliates to use any unused active licenses across the business enterprise provided that their total usage would not exceed the authorized usage and that they would adhere to the Guidelines in the IBM-FileNet license. DX 40, at 105739. Hindsight’s June 17 edits did not change the “project fee” section’s provision that Hindsight’s compensation would be based on a “fixed rate of 30% of the actual savings off current billed maintenance recognized by Client for a two year period.” DX 40.

III. IN JUNE AND JULY 2008, IBM PROPOSED A FILENET UPGRADE THAT CITI ULTIMATELY DID NOT ACCEPT

21. In June and July 2008, during the course of Hindsight’s no cost or obligation analysis, Citi was evaluating a proposal received directly from IBM that would provide software and hardware upgrades to a new version of FileNet called “P8” (the “IBM Proposal”). PTX 7.

22. The IBM Proposal anticipated a roll-out of a new FileNet platform, and additional expenditures 'associated with the purchase of new licenses and hardware. If executed, the IBM Proposal would also provide a reduction in ongoing annual maintenance. PTX 7; Tr. 517-18. Citi was interested in the IBM Proposal because it offered a new, more stable, document platform. Tr. 540-41, 551-52, 680-81.

23. Scheibelhut, in particular, was in favor of proceeding with the IBM Proposal because it would have provided a more stable platform and it was the product in which IBM intended to invest more in the future. Tr. 680-81. However, ultimately, Citi decided not to implement the upgrade to FileNet P8 outlined in the IBM Proposal because Citi did not want to incur the required approximately $2 million capital expense. Tr. 562, 690-91, 776.

IV. HINDSIGHT’S EFFORTS TO OBTAIN AN AGREEMENT WITH CITI IN SUMMER 2008

24. By July 2008, Hindsight had used the data Citi had provided to do its no cost, no obligation analysis. On July 9, 2008, Ford circulated internally at Citi a summary of the maintenance savings achievable through Hindsight’s proposal (the “July 9 Summary”). PTX 7. In his July 9 Summary, Ford projected that Hindsight could save Citi over $600,000 per year on maintenance. PTX 7. Based on that maintenance savings, Ford’s July 9 Summary stated that Hindsight’s compensation would be a percentage of that maintenance savings in the amount of approximately $270,801.36. PTX 7.

25. As part of the July 9 Summary, Ford prepared a spreadsheet that analyzed the IBM Proposal and compared the costs and benefits of the IBM Proposal to retaining Hindsight. PTX 7. Ford’s spreadsheet, consistent with his discussions with Hinds and with Hindsight’s proposal, provided for compensation to Hindsight based only on maintenance savings. The July 9 Summary did not provide for. any compensation to Hindsight in the event that Citi did not accept the IBM Proposal. PTX 7; Tr. 863-64.

26. By late July, although Ford was plainly in favor of the Hindsight proposal, he could not get the necessary Citi approval to enter into a contract with Hindsight and did not have authority to do so. Tr. 851-52, 858. On July 21, 2008, Ford informed Hindsight that he considered the Hindsight “deal to be dead.” Tr. 858-59; DX 50.

27. Hindsight asked if the engagement could be processed through a different vendor that had already been approved. DX 50. Ford rejected that suggestion saying that “changing the players to get the same deal through would only antagonize” those who needed to approve Hindsight’s retention. DX 50; Tr. 351.

28. After Ford advised Hindsight that the deal was “dead”, Hinds’s then-fiancé, Eden Williams, contacted Raymond McGuire, Citi’s co-head of global investment banking. DX 52. Williams, a personal friend of McGuire, asked McGuire to help get senior level individuals at Citi to review Hindsight’s proposal. Tr. 352-53; DX 52. McGuire passed on Williams' inquiry to a colleague who, in turn, sent the inquiry to Mark Torkos, a Citi managing director and chief information officer for consumer operations and technology. DX 60.

29.Meanwhile, on July 24, 2008, unbeknownst to Ford, Hinds altered the July 9 Summary, which Ford had provided to Hinds, to include a payment to Hindsight for money that Citi would save if Citi determined not to proceed with the IBM Proposal. PTX 8; Tr. 86-88, 364. The July 9 Summary that Ford had provided to Torkos related only to payment to Hindsight based on projected maintenance savings and did not contain any compensation related to not proceeding with the IBM proposal. PTX 7. Ford’s July 9 Summary and spreadsheet were consistent with all his discussions with Hinds. Tr. 857-58. Hinds sent a new spreadsheet to Torkos. In the e-mail, Hinds claimed that “everyone within Citi who has reviewed Hindsight’s proposal believes moving forward is in Citi’s best interest.... Jim Ford forwarded to your attention on July 9, 2008 for your approval.” PTX 8. It was plainly not true that everyone within Citi who had reviewed Hindsight’s proposal was in favor of it. Moreover, the attached proposal had been altered from the July 9 proposal that Ford had sent to Torkos because the new proposal included a payment to Hindsight for not proceeding with the IBM proposal. Finally, Hinds’s July 24 e-mail to Torkos included an inaccurate description of Hindsight. It described Hindsight as a company made up of former “Filenet compliance executives,” when in fact Hinds was Hindsight’s only employee. PTX 8. This was similar to a false statement that Hinds had made in his original new vendor questionnaire that he completed for Citi in May 2008, and provided to Ford in July 2008, in which Hinds represented that Hindsight had five employees. Tr. 312-13. The representation was false because Hindsight had only one employee—Hinds. Tr. 312-13.

30. The changes Hinds made to Ford’s spreadsheet which Hinds sent to Torkos were material. Hinds added payments of over $300,000 by Citi to Hindsight if Citi were to decide not to pursue the IBM proposal. PTX 8; Tr. 89. There is no evidence that Hinds shared the spreadsheet he sent to Torkos with Ford or any other Citi employee. Tr. 369, 864.

31. Hinds’s trial testimony that he only “tweaked” the numbers in Ford’s spreadsheet was inaccurate because he added a payment for Hindsight for alleged savings if Citi did not proceed with the IBM proposal. Tr. 87-88, 360-64, 369, 374-75.

32. Ford testified that all discussions with Hinds were about maintenance savings and there was never a discussion about compensation based on users, deployments, or software savings. Tr. 852-53, 863. Ford further testified that he never agreed to, and never discussed, compensation to Hindsight based on Citi’s not proceeding with the IBM Proposal. Tr. 864.

33. Hindsight was never hired to do any consulting work with regard to the IBM Proposal and Hindsight’s work was separate and unrelated to the IBM Proposal. Tr. 604, 861. In fact, Hinds never explained to Citi that he was seeking to be paid for Citi’s foregoing the IBM proposal. Tr. 691. And, Citi never discussed paying Hindsight for the IBM proposal that was not accepted. Tr. 864. Citi’s decision not to upgrade FileNet as outlined in the IBM Proposal pre-dated by many months the execution of the agreement between Hindsight and Citi and was unrelated to any work Hindsight did. Tr. 604, 690-91.

V. THE FALL 2008 NEGOTIATIONS

34. In July 2008, Citi informed Hindsight that Harold Hatter and Gil Scheibel-hut would be handling future discussions with Hindsight. PTX 9; Tr. 90.

35. In August 2008, Scheibelhut was of the view that Hindsight was not CitiMort-gage’s best available option. Tr. 540. Scheibelhut believed that the P8 platform being proposed by IBM would be more stable than the current FileNet platform. Tr. 540-41. Scheibelhut informed Hinds that Citi was “not interested in doing business with him.” DX 75. Scheibelhut wanted to pursue the IBM proposal and was uncomfortable with bringing a third party into a partnership Citi had with IBM. Tr. 688. In September 2008, Citi attempted to come up with the same savings claimed by Hindsight, but was unable to do so. PTX 61; PTX 67.

36. Due to financial constraints, Citi decided not.to proceed with the IBM Proposal. Tr. 690. Meanwhile, Hinds went directly to Mark Torkos and argued that his proposal had merit and that Scheibel-hut and Hatter were not “familiar with (or have [not] even reviewed) the facts” of his recommendations. DX 75. Citi decided to allow Hindsight to make its proposal for maintenance savings, which would create no obligation on Citi’s part to proceed with a proposal. Tr. 691. In October 2008, negotiations between Hindsight and Citi-Mortgage resumed. Tr. 91; PTX 10; DX 99.

37. On October 17, 2008, Citi provided Hindsight a draft master professional services agreement and work order. PTX 10. The October 17 draft followed the June 16-17, 2008 drafts that Hindsight had accepted with minor changes. DX 38; DX 40. The October 17 draft provided that Hindsight would analyze the current information and data provided by Citi for software licensing and maintenance ar'rangements with FileNet. PTX" 10. Upon completion of the review, Hindsight would provide

a proposal to [CitiMortgage] outlining the strategy for reducing the overall annual FileNet maintenance costs. Such a proposal must provide for the savings set forth herein without any reduction or negative impact, in any way, on the maintenance services currently being obtained by [CitiMortgage]. Without limiting the foregoing, any proposal will also allow [CitiMortgage] to authorize business affiliate[s] the right to use any unused active licenses across [CitiMortgage’s] business enterprise, so long as the actual usage does not exceed the authorized usage and the affiliates adhere to the guidelines.

PTX 10, at 98880. The October 17 draft based all compensation to Hindsight, if any, solely on “maintenance” savings. PTX 10, at 98881; Tr. 101. Compensation was to be based on 30% of the actual savings recognized by CitiMortgage on the annual maintenance costs for a two year period compared with IBM/FileNet’s most recent annual maintenance quotes, namely annual maintenance quotes of $1,579,374.05 for CitiMortgage and $155,735 for Citibank. PTX 10, at 98881.

38.Hinds edited the October 17 draft in an October 20, 2008 draft he e-mailed to Citi. PTX 11. Hindsight revised the “project fee” section to provide that payment would be “30% of the actual software license savings and off current billed maintenance anticipated by Client for a two-year period.” PTX 11, at 99675; Tr. 99-101, 103-04, 394-95, 580. Hinds took out the previous maintenance quotes that were in the prior draft. Hinds testified that the “software license savings” he inserted related to the IBM Proposal. Tr. 395. Hinds testified that he had not added the software license savings language in previous drafts because Citi had not “provided ... the IBM proposal [to Hindsight] ... until June 18.” Tr. 336-37, 339-40.

39. On October 22, 2008, Michele As-kins, a Citi employee involved with vendor procurement, Tr. 567, e-mailed Hinds stating that Hindsight’s October 20 edits did “not reflect earlier discussions on certain items, including but not limited to the acceptance and payment terms.” DX 103.

40. A call took place on October 24, 2008 between Hinds, Scheibelhut, Hatter, and Askins. At trial, Hinds testified in detail about the call; he testified that Scheibelhut told him to include the $2 million IBM proposal as a baseline from which to determine software savings. Tr. 105-06. However, when asked at his deposition about “what was discussed on [the October 24, 2008] call,” Hinds testified: “I don’t recall at this time.” Tr. 283-84. Scheibelhut testified that although he could not recall specific calls, he recalled always rejecting Hindsight’s proposed “software savings” language. Tr. 593-96, 599, 695. Hinds’s testimony that he now recalls Scheibelhut telling him to put in savings based on the IBM proposal is not credible. Scheibelhut had opposed the Hindsight proposal and went forward with it on the basis of no-risk maintenance savings from currently-billed maintenance from IBM. It is not credible that Scheibel-hut would have offered to compensate Hindsight for an IBM proposal that Citi had rejected because Citi was not prepared to pay the cost of the IBM proposal.

41. There are no notes or correspondence reflecting the October 24 call with the exception of a contemporaneous e-mail from Hatter to Scheibelhut in which Hatter asks: “Do you want to mention! ] the reduced license scenario.” PTX 95. No one testified to knowing what this e-mail referred to, and any attempt to reconstruct its meaning would be sheer speculation at this time. Tr. 590-91, 928-30. It certainly does not reflect any suggestion that Citi would be prepared to pay Hindsight for software savings and it does not suggest, as Hindsight argues, that Citi was attempting to formulate any misrepresentations to Hinds.

42. On October 27, 2008, Hinds emailed Citi and stated that “[p]er Friday’s discussion, now that we understand Citi’s intention is to complete the process and submit Hindsight Solutions[’s] recommendations to IBM (after being accepted), I did not feel the need to include Hindsight’s previously amended version.” PTX 13. Hinds stated that he “reverted back to the original document version crafted by Citi, including the suggested changes we discussed on Friday (The majority of Citi’s language was kept in place).” PTX-13.

43. Notwithstanding Hinds’s statement that he reverted back to the original document version created by Citi, the Hindsight October 27 draft included language such that compensation would be based on “software license savings or a minimum of a 20% annual reduction of Client’s annual FileNet maintenance.” PTX 13, at 100723; Tr. 108. In the October 27 draft, Hinds added a new section on “Confidentiality Restrictions” that restricted Citi’s ability to share Hindsight’s services or delivera-bles within Citi. PTX 13, at 100723.

44. The October 27 draft also stated that “[s]avings will be based on a comparison of any new pricing against the most recent software license quote of $2,014,807 for CitiMortgage and annual maintenance quotes from IBM/FileNet showing annual costs of $1,579,374.05 for CitiMortgage and $155,755.14 for Citibank.” PTX 13, at 100723. $2,014,807 was the amount Hindsight associated with what would have been Citi’s capital expenditure if it accepted the IBM proposal for a new FileNet system. Tr. 111. Hinds testified that $2,014,807 would be the minimum save from which Hindsight would be compensated. Tr. 111-12. However, the proposed language was simply a comparison of any software savings from the IBM software quote of over $2 million.

VI. THE NQVEMBER 7, 2008 TELEPHONE CALL

45. On November 5, 2008, Michele As-kins provided edits to the October 27 draft which, among other things, struck the “software license savings” and “software license quote of $2,014,807” from Hindsight’s draft. PTX 14, at 102429. The November 5 draft struck the paragraph on confidentiality Hinds had inserted and added language from Citi’s legal department pertaining to Citi’s ability to use the Deliverables as it saw fit. PTX 14, at 102428; Tr. 403-04.

46. On November 7, 2008, Scheibelhut, Hatter, and Askins had a telephone call with Hinds to discuss Citi’s November 5 draft. Tr. 116, 694-95. Scheibelhut testified that the parties discussed Citi’s decision to strike the software savings language from Hindsight’s October 27 draft. Tr. 695. Scheibelhut testified credibly that he told Hinds “that I needed this deal to be just about maintenance.... I wanted this one to be only about maintenance, because that’s always been my understanding.” Tr. 695.

47. In the Amended Complaint, the plaintiff alleged that on the November 7 telephone call, in order to convince Hinds to remove the “software savings” language, Scheibelhut stated: “Citi Corporate has mandated an immediate software deployment freeze across all of Citi worldwide for an indefinite period to reduce cost.... Citi will not be deploying any new users within the [two year] period covered by this Work Order.” Am. Compl. ¶ 27. There is no credible testimony or credible contemporaneous documents to support that allegation. Scheibelhut specifically denied ever making a representation about a deployment freeze, software freeze, or any other freeze. Tr. 611-12, 698-700. Scheibelhut also denied guaranteeing anything on the November 7 call or agreeing to revisit software savings, at a latter point in time. Tr. 699-700.- Hatter similarly testified that he had not heard the word “deployment freeze” on a call with Hinds, nor did he provide any assurance of a deployment freeze. Tr. 915-16. In fact, neither Scheibelhut nor Hatter had heard the term “deployment freeze” used at Citi. Tr. 672, 916. The testimony by Scheibel-hut and Hatter was credible. The Citi drafts had always based compensation on maintenance savings from the current maintenance payments that Citi was required to pay IBM. Up until Hinds received the IBM proposal from Ford, the Hindsight drafts also based compensation on maintenance savings. And it made no sense for Scheibelhut to agree to pay Hinds for savings on an IBM proposal that had already been rejected by Citi. Moreover, the testimony from Scheibelhut and Hatter that they had not heard of a “software deployment freeze” was wholly credible because it is unclear exactly what such a term would have meant. As Scheibelhut testified: “But, it’s such an odd thing to, you know, describe' a deployment freeze. We just don’t stop deploying software to users.” Tr. 612. While the Amended Complaint alleged that the defendants “guaranteed Plaintiff that they were not going to initiate any new deployments within the relevant contract period,” Am. Compl. ¶ 27, Hinds denied in his testimony that there was any guarantee. Tr. 411-12.

48.While Scheibelhut was on the November 7 call with Hinds, he sent an email to his boss, Scott Pankoff, describing, the negotiations with Hinds. PTX 78. In his e-mail, Scheibelhut stated that he was “concerned about some of the statements [Hinds] put in saying that we can’t share the proposal internally within Citi without his consent.” PTX 73. This is consistent with the discussion of the confidentiality clause that Citi had revised. In his e-mail, Scheibelhut also stated that “[Hinds] also is still debating compensation if we reject the proposal, but I think I just got him past that.” PTX 73. This comment is also understandable because an earlier draft of the proposed agreement from Hindsight had included a provision in the Acceptance Criteria of the Work Order that would have provided that CitiMortgage would be required to pay Hindsight the reasonable value of Hindsight’s services if, through no fault of Hindsight, CitiMortgage prematurely terminated the Work Order. PTX 13, at 100723; Tr. 157. This clause was deleted from the Agreement that eventually was signed. PTX 18.

49. During the call, Scheibelhut also sent an instant message to Greg Crane, a' Citi senior manager overseeing FileNet, Tr. 767-68, in which Scheibelhut stated: “I’m negotiating with Michael Hinds right now on the payment” and that Hinds was “counteroffering the payment schedule to be 3 payments next year. We put in the contract that we would pay him quarterly as we pay IBM.” PTX 74. The final agreement provided that Hinds would in fact be paid in three quarterly payments. PTX 18, at 28.

50. Hinds testified that Scheibelhut asked him to strike the software savings language “because they had a mandated worldwide software deployment freeze that had gone into effect-” Tr. 154-55. But that testimony was not credible. It was not reflected in the contemporaneous documents and was not included in any representations and warranties in the final agreement despite its alleged importance to Hinds. As explained by Scheibelhut, it is unclear what the alleged representation was supposed to mean. Hinds is not helped by his testimony on cross-examination that the IBM Proposal was specifically discussed during the November 7 call. Tr. 415-17. Hinds testified that Citi asked that the reference to the IBM Proposal savings be removed because Citi was not going forward with the IBM Proposal. Tr. 415. On direct examination, Hinds did not testify that such a statement was made in the November 7 call and it was not referred to in the Amended Complaint. In any event, it is not helpful to Hinds because it suggests that Citi explained to 'Hinds that it was not proceeding with the IBM proposal which, on its face, would be a perfectly reasonable explanation for why Citi would not pay Hinds a share of savings that Citi experienced from not going forward with the IBM proposal. Citi had not yet entered into an agreement with Hinds, other than the no-cost, no-risk assessment, and the IBM proposal was already dead because Citi was unwilling to pay for it. There was no basis to pay Hindsight for the fact that Citi did not proceed with the IBM proposal.

51. On November 10, 2008, the next business day after the November 7, 2008 call, Hinds confirmed via e-mail the parties’ understanding of the payment obligations. DX 109. DX 109 was the only email that Hinds sent concerning the November 7, 2008 call. Tr. 423.

52. In his November 10, 2008 e-mail, Hinds confirmed that Hindsight’s estimated fees would be $753,375, which was “a fixed rate of 30% of [CitiMortgage’s] actual savings, recognized by [CitiMortgage] over a twenty-four month period ($2,511,-250)” and that payment would be made in “3 equal payments to Hindsight Solutions distributed in Ql, Q2, & Q3 2009.” DX 109.

53. None of the contemporaneous emails (PTX 73), the instant message (PTX 74), or the November 10, 2008 e-mail memorializing the parties’ understanding of the payment obligations (DX 109) make any mention of software savings, the deployment freeze, revisiting compensation or of other representations extraneous to the proposed agreement.

54. Hindsight relies on PTX 16, Hinds’s purported notes of the November 7, 2008 call. PTX 16 consists of notes that were not taken while Hinds participated on the November 7 call but were, according to Hinds, “consolidated” from other notes after the call. Tr. 119-20. Hinds testified that he had two sets of notes during the November 7 call: a set with questions and a different notepad on which he wrote statements made on the call. Tr. 157-58. After the call, Hinds testified that he “consolidated” the notes into a single set of notes. Tr. 120, 165. The original notes from which the consolidated notes were created have never been produced. Tr. 125-26. Hinds testified that he scanned the consolidated notes into a PDF file on a computer and PX 16 was printed from this PDF file. Tr. 126-27. Hinds did not have the original of the document that was scanned into the computer and did not have the PDF file from the computer. All that remains is what was printed out from the computer. Tr. 127-28, 135-36. Even though Hinds testified that he frequently takes notes, Hinds produced no other notes. Hinds testified that he “was not in possession, custody or control” of other notes. Tr. 143.

55. PTX 16 makes no specific reference to the IBM Proposal or the $2 million savings under the IBM Proposal. Nor do the notes refer to a “true-up,” “look back” or “validation phase” at the end of 24 months. PTX 16 makes no reference to revisiting software savings compensation if new users are added, although Hinds testified that was discussed during the call. Tr. 408; PTX 16.

56. Hinds testified that he wrote the Citi responses to his questions while the telephone call was in progress and then simply combined those responses with the questions into his consolidated notes that are allegedly PTX 16. Tr. 160-63. However, many of the responses on the document do not reflect Citi responses to questions but rather Hinds’s alleged interpretation of what Citi agreed to on the call. Hence, PTX 16 includes comments such as “Gil/Harold-—Both assured HS that Citi only intends to use the information/data in negotiations to reduce cost and have no[ ] intent to disclose any info that would cause harm to HS. HS response: Based on Gil’s response HS agreed to allow Citi suggested changes to the W.O. language.” PTX 16. Another note says: “HS Response: Based on Gil’s reasoning, HS agreed to Citi’s request to remove the S/W savings language from this W.O.” PTX 16. On their face, these are not contemporaneous notes, but rather reflections on what Hinds says occurred in the phone call made at some time which, because of the absence of all of the original notes and the PDF, cannot reasonably be dated.

57. The Original Complaint alleged that the misrepresentations occurred in October 2008 and did not mention a November 7 call.

58. At trial, Defendants objected to the introduction into evidence of the notes on the grounds that they are hearsay. The Court reserved decision on admissibility. The Court now finds that PTX 16 is inadmissible. The document is hearsay because it is the out of court statement by Hinds as to what was said on the November 7 call. The document does not qualify for the business records exception under Fed. R. Ev. 803(6) because there is an insufficient showing that it was actually made at or near November 7, and that it was made in the regular course of business. Moreover, the circumstances of the preparation of the documentation indicate a lack of trustworthiness. See, e.g., United States v. Strother, 49 F.3d 869, 876 (2d Cir.1995) (affirming exclusion of business records that were shown not to be made contemporaneous!y and were therefore not trustworthy); Johnson v. Strive E. Harlem Employment Grp., 990 F.Supp.2d 435, 453 (S.D.N.Y.2014) (declining to admit as business records notes originating from the defendant’s investigation after a complaint by the plaintiff in part because they lacked trustworthiness). In any event, the Court has plainly considered PX 16 with care and it does not change any of the findings of fact or conclusions of law.

VII. THE AGREEMENT

59. The Master Services Agreement and attached Work Order (the “Agreement”) was signed by Hindsight on December 31, 2008 and by CitiMortgage on January 6, 2009. The Agreement was effective as of December 15, 2008. PTX 18.

60. No draft of the agreement contained language in the project fee section concerning a payment to Hindsight based on “deployments” or the number of FileN-et users. Tr. 397, 413-14; DX 99; PTX 11; DX 246; DX 106. The most recent Hindsight proposal that was rejected by Citi provided that Citi would pay any savings “based on a comparison of any new pricing against the most recent software license quote of $2,014,807 for CitiMort-gage,” which was the IBM quote for its proposal that Citi had rejected. DX 246, at 100723. This was in addition to the maintenance savings that could be measured by comparing the maintenance actually paid by Citi to the last maintenance quotes from IBM.

61. Pursuant to the Agreement, Hindsight would provide CitiMortgage with a proposal to reduce annual FileNet maintenance costs. ' DX 129. Hindsight agreed to “analyze, as provided by [CitiMortgage] in [CitiMortgage’s] sole and absolute discretion, information and data concerning software licensing and maintenance arrangements with FileNet for any and all [CitiMortgage] businesses, as determined by [CitiMortgage] in its sole discretion ( [sic] including but not limited to any Affiliates of [CitiMortgage]).” DX 129, at 27.

62. The Agreement requires that Hindsight, in analyzing Citi’s system metrics and making a proposal, would ensure Citi-Mortgage’s savings “without any reduction or negative impact, in any way, on the maintenance services or license rights currently being obtained by [CitiMortgage].” DX 129, at 27.

63. The Agreement provides that: “Without limiting the foregoing, any proposal will also not restrict [CitiMortgage’s] current rights to authorize business affiliates the right to use any unused active licenses across [CitiMortgage’s] business enterprise, so long as the actual usage does not exceed the authorized usage and the affiliates adhere to the guidelines.” DX 129, at 27. Hindsight’s work under the Agreement did not create new rights for Citi under the IBM-FileNet Contract that it did not already have. Tr. 588-89. The Agreement provides that Hindsight would, “at [CitiMortgage’s] sole discretion and upon [CitiMortgage’s] specific request, join [CitiMortgage] in any meeting with IBM.” DX 129 at 27-28.

64. Pursuant to the Agreement, Hindsight would not be paid unless its proposal resulted in “a minimum of a 20% annual reduction of [CitiMortgage’s] annual Fi-leNet maintenance.” DX 129, at 28. If Hindsight’s proposal was accepted by IBM, then the savings would be “based on a comparison of any new pricing against the most recent annual maintenance quotes from IBM/FileNet.” DX 129, at 28; Tr. 702-03.

65. The Agreement provided:

[Hindsight] will perform all Services and provide all Deliverables under this Work Order for a fixed rate of 30% of the actual savings, to be recognized by [Citi-Mortgage] for a two year period, off the stated annual maintenance costs currently billed to [CitiMortgage] as long as the savings exceed 20% of the annual maintenance costs. In the event such savings do not exceed 20 percent, then no fee of any kind shall be due to [Hindsight].

DX 129, at 28.

66. Under the Agreement’s payment schedule, Hindsight could invoice Citi-Mortgage once CitiMortgage notified Hindsight that Citi had “realized the full savings (as outlined on IBM-FileNet updated invoice), on an annual basis, set forth herein.” DX 129, at 28. If those savings were 20% or greater, CitiMort-gage would then owe Hindsight, under this schedule, the “total fee” in “3 equal payments” “payable in Q1 2009, Q2 2009, and Q3 2009.” DX 129, at 28.

67. The Agreement did not contain a “look back” or' a “true up” provision with respect to Hindsight’s fees after 24 months, nor did the parties ever agree to such a provision. DX 129; Tr. 702-03. Hinds testified that the Agreement and his “interpretation” of the words “actual savings” in the work order covers all savings Citi recognized through Hindsight’s work, including so-called software savings and audit defense work. Tr. 170-74, 200-04, 214, 492-95. But that is not a reasonable or credible interpretation of the Agreement and the negotiating history. The Agreement did not provide that the scope of work would include software savings. Rather, the Agreement provided that Hindsight would provide a proposal outlining a strategy “for reducing the overall annual FileNet maintenance costs.” DX 129, at 27. And the payment structure was to be based on the savings on maintenance costs, not software savings or audit savings, although the Agreement did contain the provision that Hindsight would participate in meetings with IBM as requested by Citi.

68. Similar to prior drafts and Hindsight’s own Standard Terms and Conditions, the Agreement contained a merger clause. The clause provided:

This Agreement (together with the appendices attached hereto or incorporated by reference herein) constitutes the complete understanding of the Parties, and supersedes all prior or contemporaneous agreements, discussions, negotiations, promises, proposals, representations, and understandings (whether written or oral) between the Parties, with regard to the subject matter hereof. [Hindsight] specifically acknowledges that it did not enter into this Agreement in reliance upon any agreement, promise, representation, or understanding made by or on behalf of [Citi-Mortgage] that is not contained herein.

DX 129, at 22.

69. The Agreement contained a disclaimer: “EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT OR ESTABLISHED BY APPLICABLE LAW AS RIGHTS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT, EACH PARTY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.” DX 129, at 12 (emphasis in original).

70. The Agreement contains nine separate Representations and Warranties by the parties, none of which includes a representation of a software deployment freeze or a user freeze. DX 129, at 10-12. The Agreement further provides that: “[t]he terms, conditions, covenants and other provisions of this Agreement may be modified, amended, supplemented or otherwise changed only by a written instrument....” DX 129, at 21.

VIII. HINDSIGHT PROVIDES CITI-MORTGAGE WITH ITS DE-LIVERABLES

71. On January 9, three days after Citi had signed the Agreement, Hindsight provided Citi the first of its Deliverables under the Agreement. DX 136.

72. The total of Hindsight’s Delivera-bles consisted of a project summary and two draft letters for CitiMortgage to send to IBM requesting that the maintenance on certain licenses owned by Citi be deactivated. DX 131; DX 136; DX 150.

73. As part of its analysis under the Agreement, Hindsight concluded that Citi was “over-licensed.” Tr. 449-50, 856, 865-66; DX 136; DX 140. Because Citi was over-licensed, the addition of any new users during the relevant time period did not require the purchase of additional Fi-leNet licenses from IBM. Tr. 787.

74. The “High Level Project Engagement Summary” provided a process overview and a review of Hindsight’s findings based on a determination of actual usage and deployment derived from a review of, among other things, Citi’s FileNet system monitoring built in tools completed in January 2009. DX 136. The draft letters to IBM provided that the changes were being requested “[d]ue to employee reductions and changes in how CitiMortgage REL and Citi Affiliate’s [sic] interact with the software products associated with System ID: 107272,” and that the request to “deactivate maintenance” was being made “in an effort to more accurately reflect Citi’s actual use and deployment.” DX 150, at 272.

75. In addition' to the list of items on which maintenance was to be discontinued, Hindsight’s proposed letter to IBM contained a summary of Citi’s ongoing usage noting that “effective February 2009, Citi REL, CBNA and Citi affiliate’s [sic] will be authorized to access the Combined REL Imaging System Repository—System ID: 107272.” DX 150, at 276. A similar chart was prepared for the state of the licenses effective October 1, 2009. DX 150, at 277. IBM did not accept these assertions in the Deliverables while it did agree to discontinue the maintenance as requested. DX 163; Tr. 459.

76. Nothing in the Deliverables recommended or effected an amendment or any change to the terms of the IBM/FileNet contract with Citi. Tr. 286-87. The draft letters reflected a total maintenance savings of $1,204,867.71 per year to be recognized over two years for a total of $2,409,735.42 in maintenance savings. DX 150; DX 160.

77. Based on Hindsight’s analysis, Citi was “over-licensed” and could safely deactivate maintenance on some items without compromising functionality on the FileNet system. Tr. 284-85; DX 136.

78. Throughout negotiations, Hindsight had projected that based on its recommendations CitiMortgage could save from approximately $1,116,774 to $2,511,250 over two years in annual maintenance. DX 17; DX 109. Hindsight projected that, based upon configuring the IBM maintenance quote covering 24 months, its total fee would be approximately $335,032 to $753,375. DX 17; DX 109.

79. In or about March 2009, IBM accepted the deactivations outlined in the Citi letter that Hindsight had drafted, although IBM did not accept the analysis of how the licenses could be used across various Citi businesses. DX 163; Tr. 200-01, 787-89.

80. The Deliverables provided for Citi to deactivate FileNet maintenance in two steps. DX 150. Following IBM’s acceptance of the proposal, Citi would deactivate maintenance on some FileNet licenses, leaving Citi paying maintenance on licenses that authorized 32,020 internal users and 2 million external users. DX 150, at 273, 276. The second phase of deactiva-tions would then take place on October 1, 2009. Pursuant to the Deliverables, Citi-Mortgage would deactivate maintenance on licenses for 1.5 million external users and over 20,000 internal FileNet users. DX 150, at 273. By October 1, 2009, Citi-Mortgage would be left paying for maintenance on licenses for 500,000 external users and 12,020 internal users. DX 150, at 277.

81. In January 2009, when Hindsight provided its Deliverables, CitiMortgage had approximately 10,000 internal FileNet users. DX 156. By September 2009, Citi had about 13,500 internal FileNet users. PTX 91.

82. Accordingly, had CitiMortgage not deactivated any licenses at Hindsight’s Recommendation, or had it only done the first set of deactivations, CitiMortgage could have added over 20,000 new internal users to FileNet under licenses it owned before Hindsight was retained. DX 150; PTX 91; PTX 97.

IX. HINDS’ S KNOWLEDGE OF NEW USERS IN FEBRUARY 2009 AND INVOICING OF CITI

83. After Hindsight provided its Deliv-erables to Citi in January 2009, Hinds became aware that Citi was adding additional FileNet users. However, until October 2009, there is no credible evidence and no document reflecting that Hinds ever protested that the addition of new users was inconsistent with any representation to him that there was a “user freeze”, or that no new users would be added to the FileNet user base. The first such document, discussed in greater detail below, was sent by Hinds in October 2009 after Hinds had been unsuccessful in obtaining other business from Citi. The lack of any protests prior to that point is strong evidence that no such representation was made to Hinds and that his current testimony about the existence of such a representation is not credible.

84. During February 2009, prior to completing the maintenance deactivation process, Hinds was made aware that Citi had plans to add an additional 9,100 users to the FileNet system. DX 147; DX 249. At the same time, Hinds was using the “full user report” system metrics. DX 156. That full user report showed that users had been added to the FileNet system in 2008, while the Agreement was being negotiated and after the November 7 call. Tr. 792-94. Hinds did not claim that he had been deceived or indicate that he had been told there was a “software deployment freeze.” Tr. 469-71.

85. By e-mail to Ford dated February 23, 2009, Hinds acknowledged there were new users being added to FileNet. DX 249. Ford testified that he and Hinds had only discussed compensation based on maintenance, and nothing else. Tr. 863-64.

86. At the same time that Hinds used the full user report in February 2009 and knew about new users being added to the FileNet system, CitiMortgage and Hindsight exchanged calculations of CitiMort-gage’s 24 month savings and Hindsight’s project fee under the Agreement. The parties did so by comparing the new IBM— FileNet maintenance quotes with the preexisting IBM-FileNet maintenance quotes. DX 159; DX 160; DX 161.

87. Ultimately, Hinds and Citi together calculated a total savings of $2,365,636.06 and total compensation to Hindsight of $709,690.83. DX 161. Hinds submitted his three invoices in March 2009. DX 179. Citi paid the three invoices, paying the last invoice in August 2009'. PTX 25. In his cover e-mail transmitting Hindsight’s invoices, Hinds stated that he looked forward to the “opportunity of working together on future projects” and that he was “available to answer any question or concerns which may arise in the future conversations related to IBM.” DX 179.

X. THE KPMG AUDIT

88. Hindsight has sought compensation for its assistance to Citi in connection with an audit performed by the accounting firm KPMG related to Citi’s use of the FileNet software. Hindsight has been inconsistent as to the factual basis for its claimed compensation. At times, it has argued that it was entitled to compensation for its assistance because these were services performed under the Agreement, and Citi had agreed to compensate it for “actual savings”, which Hinds testified meant “all savings” including audit savings. DX 129; Tr. 495. Indeed, as discussed below, Hindsight ultimately sent an invoice to Citi in 2011 for work on the KPMG audit. The invoice referenced the Agreement. PTX 38. This claim fails as a matter of fact because the Agreement was explicit that Hindsight was to be paid only for the maintenance savings determined by comparing the maintenance billed by IBM after the Hindsight work compared to the maintenance quotes before the Hindsight work. At other times, Hinds testified that his work under the Agreement was completed with the submission of the Delivera-bles, and that the KPMG work was part of a separate engagement. In support of this theory, he argues that Greg Crane “engaged” him in August 2009, after Hinds had completed his work under the Agreement. Tr. 489-90, 492. This argument also fails because it is plain that Greg Crane did not have the authority to hire Hindsight, and Hinds knew that because he was familiar with the contract review process having gone through it with respect to the Agreement. Crane testified credibly that he did not hire Hinds for the KPMG audit and did not have the authority to do so. Tr. 794-97.

89. In 2009, IBM, through KPMG, initiated a firm wide audit of Citi’s use of all IBM products. Tr. 883-34. ' Although Ford recommended Hindsight to assist with the firm-wide audit, Hindsight was not hired for the assignment. Tr. 474. CitiMortgage’s use of IBM/FileNet was part of that audit. Tr. 474-75.

90. Hinds testified that Hindsight was “officially” engaged for the audit on August 13, 2009 and the engagement lasted until August 24 or August 26, 2009. Tr. 502-03. There is no writing confirming an “official” engagement. Tr. 503. Crane, the CitiMortgage employee Hinds contends “officially” hired Hindsight for the audit, Tr. 503, testified credibly that he did not hire Hindsight for a new assignment. Tr. 796-97. He turned to Hinds because there were questions raised about issues related to the deactivation that Hinds had completed a few months before. Tr. 796-97. Indeed, when Hinds had sent his invoices to Crane on March 24, 2009, Hinds wrote that he “will be available to answer any questions or concerns which may arise in the future conversations related to IBM (I recommend we discuss Citi’s responses related to FileNet-IBM prior to officially submitting any responses/signing contracts in the future).” DX 179. Crane did not have the authority to hire a vendor for Citi and did not initiate the process for entering into a new work order with Hindsight. Tr. 796-97. There was no contract and no new work order for the so-called audit defense work. Tr. 493.

91. Under the Agreement, Hindsight’s deactivation recommendations could not negatively impact the FileNet performance. DX 129, at 27; Tr. 577. The Agreement also required that Hindsight join Citi in any meetings with IBM at Citi’s request. DX 129, at 27-28.

92. In May 2009, before Hinds claims to have been officially engaged, Crane asked Hindsight to assist him in answering certain of KPMG’s questions that related to FileNet. Tr. 794-95, DX 187; DX 190. Hinds requested that Citi “defer all comments regarding the Internal or External users to [Hinds]” and warned Crane not to get “trapfped] into a conversation regarding the internal vs. external users.” DX 192.

93. The audit work Hindsight did pertained to the same licenses and subject matter as the original deactivations under the Agreement. DX 258, at 48356; DX 150; Tr. 800-01. On August 13, 2009, Crane received a “draft for discussion purposes only” of KPMG “software license review” spreadsheet. DX 206. The spreadsheet attached to DX 206 included ten items of alleged over-deployment, including one relating to FileNet images services licenses. DX 206; Tr. 800-01. Crane testified that the FileNet image services license listed on the KPMG spreadsheet was the same image services license that Hindsight recommended be deactivated in its Delivera-bles. DX 206; DX 150; Tr. 800-01.

94. On August 19, 2009, KPMG sent an updated version of its spreadsheet to Citi, which Crane forwarded to Hinds. DX 258. The new KPMG spreadsheet reduced the number of FileNet image service license over-deployments from 3,127 listed in DX 206 to 1,123. DX 258, at 48356. Hinds later participated in a call with Crane and KPMG. Tr. 803-04. On that call, the parties discussed KPMG’s preliminary assessment of a 1,123 image service license over-deployment. Tr. 803-04. Crane testified that the 1,123 image services licenses listed on the KPMG spreadsheet related directly to the image services licenses listed in the Hindsight Deliverables. Tr. 803-04; DX 258, at 48356; DX 150. That was the only call with KPMG in which Hinds participated. Tr. 803. On the call, Hinds discussed the images services license deployment that had been impacted by the Deliverables, but did not assist in discussing any of the other items. Tr. 804-05.

95. At most, Hinds had one telephone call with KPMG and worked for 13 days on audit-related issues during his alleged official engagement. Tr. 502-03, 803. Hinds has no notes of any work performed, and no documentation of the time he claims he spent. Tr. 501. Hinds never met or spoke with IBM during the course of his audit work. Tr. 499.

96. On August 24, 2009, Hinds sent an e-mail to Crane and Scheibelhut summar-izing_ his work' on the KPMG audit. DX 212. In that e-mail, Hinds only claimed to have helped reverse the 1,123 purported over-deployment of FileNet Image Services licenses. DX 212. The 1,123 licenses were also described in a contemporaneous e-mail from KPMG as the “high priority” items discussed on the one call that Hinds joined. DX 211. The August 24 e-mail appears to have been sent at Scheibelhut’s request and it is couched as a pitch for additional work for Hindsight. Under “Next Steps”, Hinds wrote:

Citi engage Hindsight Solutions to conduct an ‘Initial No Cost, No Risk Analysis’ across all of Citi’s IBM Software product platforms. Goal will be to ensure the overall accuracy of KPMG’s audit findings, as well as to ensure Citi does not get locked into overpay for upcoming IBM ELA, effective October 1, 2009.

DX 212. Crane forwarded the substance of this e-mail to Scott Pankoff on September 9, 2009. DX 213. On September 9, 2009, Pankoff recommended to Mark Tor-kos that Hindsight was a potential helper to reduce software expense. DX 213. On the same date, Scheibelhut also recommended Hindsight to Pankoff for additional work “[ojutside of KPMG”. DX 213.

97. The parties did not discuss additional compensation for Hindsight. Tr. 796. Crane understood he could discuss communications concerning the audit with Hinds under the Agreement because it allowed Citi to contact Hindsight with any questions concerning the analysis Hindsight provided on FileNet. Tr. 796-97. Hinds also had informed Crane in March 2009 that he would “be available to answer any questions or concerns which may arise in the future conversations related to IBM.” DX 179. Hindsight had agreed to join Citi in any meetings with IBM. DX 129, at 27-28. Under the Agreement, Hindsight’s deactivation recommendations could not negatively impact the FileNet performance. DX 129, at 27.

98. Hindsight admits that it did not request or enter any agreement or work order separate and apart from the original Agreement. Tr. 492-93. Crane, the person Hinds claims hired him for the audit, testified credibly that he did not discuss compensation with Hinds and he had no expectation that Hinds would be paid for his work on the KPMG audit. Crane testified credibly that there is a process for hiring vendors at Citi, and that Crane did not have the authority to hire anyone. - Tr. 794-96. Having become familiar with the hiring process from his original retention for the Agreement, it is incredible for Hinds to maintain that he actually thought he was hired by Greg Crane in a phone call for a contract Hinds now claims was worth millions of dollars. There was no new contract for Hinds to do work on the KPMG audit and any work that he did was within the scope of