Full opinion text
OPINION BOB PEMBERTON, Justice. We withdraw our opinion dated October 3, 2008; our supplemental opinion dated November 7, 2008; and our judgment dated November 7, 2008; and substitute the following in their place. We overrule CIT-GO Products Pipeline Company’s motion for rehearing. A work crew employed by MasTee North America, Inc. d/b/a Wilde Construction (MasTec/Wilde) ruptured an underground gasoline pipeline owned and operated by CITGO Products Pipeline Company (CITGO) while excavating for an underground telecommunications line. Approximately 390 barrels of gasoline escaped into the surrounding area before the spill could be contained. CITGO incurred substantial expenses in responding to the spill and remediating contamination to soil and groundwater. CITGO sued MasTee/Wilde; C & S Network Construction, a MasTec/Wilde affiliate also involved in the project; and Bechtel Corporation and Bechtel Telecommunications (collectively, Bechtel), the construction manager on the project. CITGO’s claims were tried to a jury. Based on the verdict and evidence it subsequently heard on attorney’s fees, the district court awarded CITGO a total of $1,461,955.80 in actual damages from MasTec/Wilde (which had assumed C & S’s liabilities in addition to its own), $115,919.48 from Bechtel, prejudgment interest on these amounts, and $295,357.25 in attorney’s fees from MasTec/Wilde. MasTec/Wilde, C & S, and Bechtel have jointly appealed the judgment, bringing fifteen common issues. For the reasons explained herein, we will reverse and render judgment in part, reform the judgment and, as reformed, affirm the judgment in part. BACKGROUND The pipeline rupture occurred in May 1999, while appellants were laying an underground fiber-optic cable for Enron Broadband Services, Inc., as part of Enron Broadband’s “Texas Loop Project.” Enron Broadband hired MasTec/Wilde to lay the cable. MasTec/Wilde, in turn, subcontracted with C & S to work on the project. At all relevant times, MasTee/Wilde and C & S were each wholly-owned subsidiaries of MasTee, Inc. As their working arrangement was described at trial, MasTec/Wilde operated “rip crews” who would plow or “rip” trenches in the ground in which the cable would be placed, while C & S operated “bore crews” that would drill or bore holes underground as necessary to lay cable beneath obstacles. Enron Broadband also hired Bechtel as its construction manager for the Texas Loop Project. Bechtel’s job included supervising the progress of the cable-laying operations. The nature of the work to be performed on the Texas Loop Project implicated the Underground Facility Damage Prevention and Safety Act, commonly known as the Texas “one-call” statute. The current iteration of the one-call statute is codified in chapter 251 of the utilities code. See generally Tex. Util.Code Ann. §§ 251.001-.203 (West 2007). At the time this case arose, however, the one-call statute was contained in article 9033 of the revised civil statutes, Act of Apr. 23, 1999, 76th Leg., R.S., ch. 62, § 18.17(a), 1999 Tex. Gen. Laws 392, 392-402 (“Former art. 9033”), and the case was tried, submitted, and briefed on appeal with extensive reference to that version of the statute. Although the two versions are largely identical in substantive respects material to this proceeding, we will refer to the former article 9033 version for clarity. The one-call statute generally requires that any person intending to “excavate” (as MasTee/Wilde and C & S undisputedly were) to give notice to a “notification center” not earlier than the 14th day before the date excavation is to begin or later than the 48th hour before the time excavation is to begin. Former art. 9083, § 9(a). Such notice shall include (1) the name of the person serving the notice; (2) the “location of the proposed area of excavation,” including a street address, if available, or “an accurate description of the excavation area using any available designations such as the closest street, road, or intersection”; (3) the name, address, and telephone number of the excavator or excavator’s company; (4) the excavator’s “field telephone number,” if available; (5) “the starting date and time and the anticipated completion date of the excavation”; and (6) a statement as to whether explosives will be used. Id. § 9(b). A “notification center” under the one-call statute refers to an entity in which “operators” of “Class A underground facilities” — which include underground gasoline pipelines — must “participate,” as a condition of doing business in Texas, by providing the notification center maps, grid locations, or other identifiers indicating the locations of the operator’s underground facilities; updates regarding any changes in such information; and the name and telephone number of a contact person or persons. Id. § 7(a), (b). The notification center, in turn, is required, within two hours after receiving a notice of intent to excavate, to transmit the information received from the excavator to “each member operator that may have an underground facility in the vicinity of the proposed excavation operation.” Id. § 8(b), (c). A C & S employee, Clint Ferguson, had the responsibility as “construction locator” to make the required “one-calls” for both the MasTec/Wilde rip crews and the C & S bore crews working on the Texas Loop Project. A portion of the project, approximately 8.5 miles in length, was to run through southern Caldwell County — the Luling area — along the north side of State Highway 90. Work on this portion of the project commenced in April 1999. Beginning as early as April 12, 1999, Ferguson made a series of one-calls to a notification center in advance of and during the crews’ work in Caldwell County. The notification center, in turn, generated notifications to operators of underground facilities in the area. East of Luling, the route of the planned Texas Loop Project excavation crossed a gasoline pipeline, known as the CASA Pipeline, that was owned and operated by CITGO. As one of the operators who had underground facilities in the area, CITGO received the notices transmitted by the notification center in response to Ferguson’s one-calls. The information transmitted by the notification center reflected that the work was to be performed by “C & S Construction” for “Enron,” and provided Clint Ferguson’s name and a phone number as the designated contact. The location of the proposed excavation was described in these notices as the entire right-of-way along the north side of Highway 90 running from the Caldwell-Guadalupe County line easterly to the Caldwell-Gonzalez County line. The one-call statute requires an operator who receives a one-call notice must— generally within 48 hours after the time the excavator gave notice to the notification center of its intent to excavate, or “at a time agreed to by the operator and the excavator” — “mark the approximate location of its underground facilities at or near the site of the proposed excavation if the operator believes that marking the location is necessary.” Former art. 9033, § 14(a). The statute also affords an operator the right to be present at an excavation site if it meets certain conditions: To have a representative present during the excavation, the operator shall contact the excavator and advise the excavator of the operator’s intent to be present during excavation and confirm the start time of the excavation. If the excavator wants to change the start time, the excavator shall notify the operator to set a mutually agreed-to time to begin the excavation. Id. § 9(c). Importantly, if “[a]n excavator ... has fully complied with the Act,” the act further provides, the excavator “may not be liable for damage to an underground facility that was not marked in accordance with the Act.” Id. § 14(c). It is undisputed that, on May 7, 1999, a MasTec/Wilde rip crew struck the CASA Pipeline with a “rip cat,” a piece of machinery, weighing 70,000 to 80,000 pounds and having an 8 to 10 foot blade, used in trenching operations to “rip” or break up ground in advance of a bulldozer or plow. The impact ruptured the pipeline. Although there was fortunately no explosion, approximately 390 barrels of gasoline escaped before the spill could be contained. CITGO was able to recover only about 40 barrels of the gasoline. The escaped gasoline caused contamination to soil and groundwater. In addition to its lost product and pipeline repairs, CITGO incurred substantial expenses in responding to and remediating the spill. Trial centered largely on whether appellants or CITGO were responsible for rupturing the pipeline and the extent to which CITGO, C & S, and MasTec/Wilde had each complied with their respective obligations under the one-call statute. To summarize, CITGO maintained that its employees and agents had promptly responded to each one-call notification by contacting Ferguson to inquire about the details of his crews’ upcoming work. During these conversations, according to CIT-GO, Ferguson was informed that CITGO intended to have a representative present if his crews excavated near the CASA Pipeline and that Ferguson had agreed that no such work would occur without prior notice to CITGO. It further claimed that in response to a one-call notification it received on the morning of May 7, CIT-GO’s Sam Bentley called Ferguson and obtained assurances that Ferguson’s crews would be working several miles to the east of the CASA Pipeline area that day. Under CITGO’s theory, appellants breached these understandings or promises and violated the one-call statute when the Mas-Tec/Wilde rip crew excavated in the area later that day without prior notice and without a CITGO representative present. Appellants, by contrast, argued that CITGO was to blame for the accident because it had failed to locate and mark the CASA Pipeline in compliance with the one-call statute and had even placed stakes at the site that created the misleading impression regarding areas where the crews could safely work. According to appellants, Ferguson’s understanding with CIT-GO was that he would contact CITGO before his crews worked within the staked area. Appellants further contended that the MasTec/Wilde rip crew had hit the CASA Pipeline outside the staked area. A pivotal event in both side’s versions of the underlying facts was an April 22 meeting between CITGO subcontractor Alton Schulle and Ferguson in the general area of the CASA Pipeline crossing. Schulle and Ferguson arranged the meeting to discuss excavation near the pipeline. An understanding of the configuration of the Highway 90 right-of-way and the above-ground features signifying the presence of the pipeline is helpful in understanding the subsequent events. In this area, Highway 90 runs in roughly an east-west direction. A fenceline, located several feet north of the highway, ran roughly parallel to the highway. In the fenceline was a metal pipeline marker, and some fenceposts on either side were topped in white — an indication of a pipeline right-of-way. Near the metal pipeline marker was a vent pipe extending out of the ground. Another vent pipe appeared on the south side of Highway 90, at an angle southeast of the other vent pipe. During this meeting, Schulle attempted to locate the pipeline with an electronic “line finder.” He was unsuccessful. Schulle placed a wooden, flagged stake roughly eight feet south of the vent pipe on the north side of Highway 90 and, later, two additional stakes — one approximately 17 feet to the west of the first stake, and the other 15 and one half feet to the east of the original stake. The parties gave competing accounts regarding what Schulle had intended the stakes to signify. According to Ferguson, after Schulle had attempted unsuccessfully to locate the pipeline with his line-finder, Schulle approximated the pipeline route by standing on the highway and “lining up” the vent pipe on each side of the highway with his arms. Based on this estimation, Ferguson recounted, Schulle placed the middle stake to indicate where he thought the pipeline ran. Ferguson further testified that he asked Schulle to mark a “safety zone” that his crews would know to avoid and outside of which they could work. The pair parted ways after their meeting, Ferguson claimed, with Schulle indicating he would return with a different line-finder and attempt again to locate the pipeline. Later that day, Ferguson recounted, the two additional stakes had appeared at the site. According to Ferguson, although he knew the precise location of the pipeline had not been located, he understood the three stakes to signify that the pipeline was located somewhere within that area and that his crews could work safely outside of it. Schulle, by contrast, denied that he had ever agreed or purported to mark a “safety zone” where the pipeline actually ran. He claimed that he had placed the stakes solely to call attention to the CASA Pipeline right-of-way because the metal pipeline marker in the fence, as well as the white-topped fenceposts, were obscured by brush. Schulle and other CITGO witnesses claimed that Ferguson had a clear understanding that the CASA Pipeline had not yet been located and that it would be necessary to find the line by carefully digging with a backhoe or by hand to unearth it before the cable project could cross it. Such efforts, CITGO claims it repeatedly emphasized to Ferguson, should have occurred only when its representatives were present. According to CITGO, Ferguson shared that understanding and had agreed that his crews would not dig near the CASA Pipeline without prior notice to CITGO and without a representative present. It claims that, in reliance on this understanding, CITGO did not perceive a need to mark the precise route of the pipeline, as it anticipated that it would work with Ferguson’s crews to unearth the line at the appointed time. Ferguson, although not disputing that he had promised to give notice to CITGO before his crews excavated over the pipeline, claimed that this obligation applied only to work his crews would perform within the staked area. On May 6, Schulle and CITGO’s Sam Bennett arranged with Ferguson to meet with Chad Treadwell, the drilling superintendent of the C & S bore crews. Tread-well recounted that the purpose of the meeting was to discuss how the crew was to bore under or cross the CASA Pipeline. He acknowledged that Ferguson had told him that the precise location of the pipeline had not yet been located. During the meeting, Schulle and Bentley tried to find the pipeline with a line-finder, again without success. Ferguson, at Bentley’s request, dug a trench with a backhoe in front of the middle stake in an attempt to locate the pipeline. They did not find it. Based on this information, Bentley concluded that the pipeline was located somewhere to the east of the middle stake. He permitted the boring crew to dig in the west part of the staked area in order to bore under a TXDOT gravel or dirt pile to the immediate west. The CITGO agents did not adjust or move the stakes, however. Bentley explained that he did not believe it necessary to readjust the stakes because CIT-GO had been assured that no excavation would take place at the location without prior notice. As it turned out, the portion of the CASA Pipeline north of Highway 90 ran mostly to the east of the staked area. From the south, the pipeline passes near the vent pipe south of Highway 90 and crosses at a right angle to the roadway, continues running northward into the highway right-of-way for several feet, then veers at a sharp angle to the northwest. The pipeline continues in a northwesterly direction so as to cross the fenceline some distance to the west of the plane on which it had crossed Highway 90 and from which it bent northwestward. Because of the configuration of the pipeline, all or substantially all of the pipeline segments south of the stakes lay to the east of the staked area. CITGO presented evidence of how its employees and agents responded to the one-call notifications generated by Ferguson, including copies of the one-call notifications. On virtually all is a stamped form eliciting “Person Contacted,” “Date,” “By,” and “Remarks.” Each form is completed by hand. According to the handwritten notations, Ferguson assured CITGO on numerous occasions that his crews would be working in areas other than near the CASA Pipeline and that he would contact CITGO before his crews began work near the line. One notification, dated May 5, 1999, at 16:30 (4:30 p.m.), contained handwritten notations indicating that CITGO’s “Dennis Elly” contacted “Clint” and was advised that “they were about 1 mile west of line.” Another notification, dated May 7, at 10:15 a.m., contains handwritten notations indicating that CITGO’s Sam Bentley contacted Clint Ferguson that day and was advised: “This work is east of our line in Harwood area. Will not be working near our line today.” Harwood is a Caldwell County community located on Highway 90 several miles east of the CASA Pipeline area. Bentley testified that he obtained these assurances during the morning of May 7. Ferguson denied giving such assurances. Later that same day, at approximately 3:00 p.m., the MasTee/Wilde crew hit the CASA Pipeline with its rip cat. The operator as well as his supervisor, testified that they had assumed the three wooden stakes at the site reflected the actual pipeline route, and that no one had informed them that the pipeline had, in fact, not yet been located. There was also evidence that, consistent with this belief, the operator had attempted to avoid the staked area and begun ripping at or near the eastern stake going eastward. Although the precise location where the rip cat struck the pipeline was disputed, there was evidence that the impact had occurred in an area of the pipeline east of the staked area. CITGO subsequently sued a number of parties for damages it incurred in connection with the pipeline rupture. It asserted causes of action for negligence, negligence per se, trespass, breach of contract, and promissory estoppel against MasTee/Wilde and C & S. In addition, CITGO asserted causes of action for negligent hiring, negligent retention, and negligent supervision against Bechtel. As to all defendants, CITGO alleged malice and sought exemplary damages. MasTee/Wilde, C & S, and Bechtel raised affirmative defenses, including immunity under the one-call statute. The district court submitted jury issues regarding negligence against C & S, Mas-Tec/Wilde, Bechtel, and CITGO; promissory estoppel against C & S and Mas-Tec/Wilde; trespass against C & S and MasTee/Wilde; and appellants’ affirmative defense of immunity under the one-call statute. Predicated on affirmative findings as to either negligence or trespass as to one or more defendants, the court also submitted whether such conduct had been committed with malice. The jury found that the negligence of all parties had proximately caused the pipeline rupture, and apportioned responsibility 30 percent to MasTee/Wilde, 50 percent to C & S, 10 percent to Bechtel, and 10 percent to CIT-GO. The jury awarded $1,159,194.75 in past negligence damages and $668,250.00 in future negligence damages. The jury failed to find that either C & S or Mas-Tec/Wilde had committed trespass or that any defendant had acted with malice in committing negligence. As for promissory estoppel, the jury found that CITGO had foreseeably relied to its detriment on a promise by both MasTee/Wilde and C & S and awarded $871,413.99 in past damages and $668,250.00 in future damages. CIT-GO had requested attorney’s fees under its promissory estoppel theory, and the parties subsequently tried the amount of such fees to the district court. Regarding appellants’ claims of immunity under the one-call statute, the district court instructed the jury by quoting pertinent portions of the statute and submitting, over objection, a series of three questions that followed a burden-shifting framework: (1) did MasTee/Wilde and C & S each “give the notice required by Section 9(a) and 9(b) of the Texas One-Call Statute?” (i.e., the one-call notice); (2) if so, “Did CITGO respond in accord with Section 9(c) [regarding the right to be present at the excavation] and 14 [regarding marking its facilities] of the Texas One-Call Statute?”; and (3) if so, did MasTee/Wilde and C & S each “then respond in accord with requirements for excavators as described in Section 9(c) of the Texas One-Call Statute.” In the first question, the jury found in the affirmative as to both MasTec/Wilde and C & S. In the second, the jury found in the affirmative. In the third question, the jury found that neither MasTec/Wilde nor C & S had responded in accord with section 9(c). The district court rendered judgment on the verdict. Because MasTec/Wilde had assumed all of C & S’s liabilities, the court imposed judgment against MasTec/Wilde for the damages the jury had awarded against both affiliates. Against Mas-Tec/Wilde, the district court awarded CIT-GO $927,355.80 in past damages and $534,600.00 in future damages, amounts reflecting the total percentages of responsibility that the jury had imposed against MasTec/Wilde and C & S for negligence (30 percent + 50 percent = 80 percent) applied to the jury’s awards of past and future negligence damages. Similarly, the district court awarded CITGO $115,919.48 in past damages and $66,825.00 in future damages from Bechtel, reflecting the 10 percent of negligence responsibility that the jury had apportioned to that party. Further, based on the jury’s promissory estoppel findings against MasTec/Wilde and C & S, the district court awarded CITGO $295,357.25 in trial-level attorney’s fees, plus a total of another $75,000 in conditional appellate attorney’s fees. Finally the court awarded prejudgment interest of $236,629.18 against MasTec/Wilde and $29,577.46 against Bechtel, and assessed court costs against MasTec/Wilde MasTee, C & S, and Bechtel appealed. ANALYSIS Appellants bring a total of fifteen issues that can be categorized into four groups: (1) issues concerning the affirmative defense of immunity under the one-call statute; (2) an issue challenging the imposition of negligence liability against them; (3) issues contesting the amount of past and future damages awarded in the judgment; and (4) issues attacking the attorney’s fee award and the underlying jury findings regarding promissory estoppel. One-call statute As noted, the one-call statute has provided at all relevant times that “[a]n excavator who has fully complied with this Act may not be liable for damage to an underground facility that was not marked in accordance with this Act.” Former art. 9033, § 14(c). The district court submitted the fact issues controlling the application of this defense in Question 12 of the charge. In Question 12, the court instructed the jury as follows: You are instructed that Texas Underground Damage Prevention and Safety Act, commonly known as the “Texas One-Call Statute,” states as follows: SECTION 9: DUTY OF AN EXCAVATOR. (a) A person who intends to excavate shall notify a notification center not earlier than the 14th day before the date the excavation is to begin or later than the 48th hour before the time the excavation is to begin, excluding Saturdays, Sundays, and legal holidays. Provided, however, if an excavator makes a Saturday notification, the excavator may begin the excavation the following Tuesday at 11:59 a.m. unless the intervening Monday is a holiday. If the intervening Monday is a holiday, the excavator may begin the excavation the following Wednesday at 11:59 a.m. (b) The notice required under this section shall include: (1) the name of the person serving the notice; (2) the location of the proposed area of excavation, including; (A) the street address, if available, and the location of the excavation at the street address; or (B) if there is no street address, an accurate description using any available designations such as the closest street, road, or intersection; (3) the name, address, and telephone number of the excavator or the excavator’s company; (4) the excavator’s field telephone number, if one is available; (5) the starting date and time and the anticipated completion date of excavation; and (6) a statement as to whether explosives will be used. (c) To have a representative present during the excavation, the operator shall contact the excavator and advise the excavator of the operator’s intent to be present during excavation and confirm the start time of the excavation. If the excavator wants to change the start time, the excavator shall notify the operator to set a mutually agreed-to time to begin the excavation. SECTION 14. DUTY OF OPERATOR TO PERSON EXCAVATING. (a)Not later that the 48th hour after the time the excavator give[s] to the notification system notice of intent to excavate, excluding Saturdays, Sundays, and legal holidays, 11:59 a.m. on the Tuesday following a Saturday notification unless the intervening Monday is a holiday, or at a time agreed to by the operator and the excavator, each Class A underground facility owner shall mark the approximate location of its underground facilities at or near the site of the proposed excavation if the operator believes that marking the location is necessary. (b) An operator shall refer to the American Public Works Association color coding standards when marking. (c) An excavator who has fully complied with this Act may not be liable for damage to an underground facility that was not marked in accordance with the Act. With the exception of two textual differences that are not material to this case, these instructions tracked verbatim sections 9 and 14 of former article 9033, the version of the one-call statute applicable to this case. See, e.g., Borneman. v. Steak & Ale of Tex., 22 S.W.3d 411, 413 (Tex.2000) (“As a general rule, when a statutory cause of action is submitted, the charge should ‘track the language of the provision as closely as possible.’ ”) (quoting Spencer v. Eagle Star Ins. Co. of Am., 876 S.W.2d 154, 157 (Tex.1994)). Following these instructions, the district court submitted the following question: QUESTION NO. 12A Did the Defendants listed below give the notice required by Section 9(a) and 9(b) of the Texas One-Call Statute? Answer “Yes” or “No” as to each: MasTec/Wilde_ C & S_ Predicated on an affirmative finding as to either defendant, the jury was instructed to answer the following: QUESTION NO. 12B Did CITGO respond in accord with Section 9(c) and 14 of the Texas One-Call Statute? Answer “Yes” or “No”: Predicated on an affirmative answer to 12B, the jury was instructed to answer the following: QUESTION NO. 12C Did the Defendants listed below then respond in accord with requirements for excavators as described in Section 9(c) of the Texas One-Call Statute? Answer “Yes” or “No” as to each: MasTec/Wilde_ C &S_ The jury found in the affirmative as to both MasTec/Wilde and C & S in Question 12A — that each had “give[n] the notice required by Section 9(a) and 9(b) of the Texas One-Call Statute” — and found in Question 12B that CITGO had “then responded] in accord with Section 9(c) and 14 of the Texas One-Call Statute,” but found in Question 12C that neither Mas-Tec/Wilde nor C & S had “then responded] in accord with requirements for excavators as described in Section 9(c) of the Texas One-Call Statute.” Based on these findings, the district court did not give effect to appellants’ affirmative defense of immunity under the one-call statute. At trial, appellants objected to Question 12A, 12B, and 12C on the ground that “the special interrogatory structure of the question does not comply with broad form requirements that are currently dictated by the Texas rules and courts.” They tendered what they regarded as a substantially correct version of the question containing the following interrogatories: Did the Defendants listed below fully comply with the Texas One-Call Statute? Answer “Yes” or “No” for each of the following: C &S_ MasTec/Wilde_ Predicated on an affirmative answer as to either defendant, the jury would then have answered the following question: Did CITGO mark its pipeline in accordance with the Texas One-Call Statute? Answer “Yes” or “No” Appellants bring this complaint forward in their seventh issue on appeal, arguing that the district court abused its discretion in failing to submit the controlling issues regarding immunity under the one-call statute in broad form. They further contend on appeal that Question 12C “did not track the statutory language at all” or “implied to the jury that Defendants were obligated to respond under Section 9(c).” We cannot conclude that the district court abused its discretion. ■ Our analysis of appellants’ contentions relating to the one-call statute turn, in the first instance, on statutory construction. Statutory construction presents a question of law that we review de novo. See State v. Shumake, 199 S.W.3d 279, 284 (Tex.2006). Our primary objective in statutory construction is to give effect to the legislature’s intent. Id. We seek that intent “first and foremost” in the statutory text. Lexington Ins. Co. v. Strayhorn, 209 S.W.3d 83, 85 (Tex.2006). We consider the words in context, not in isolation. State v. Gonzalez, 82 S.W.3d 322, 327 (Tex.2002). We rely on the plain meaning of the text, unless a different meaning is supplied by legislative definition or is apparent from context, or unless such a construction leads to absurd results. City of Rockwall v. Hughes, 246 S.W.3d 621, 625-26 (Tex.2008) (citing Texas Dep’t of Transp. v. City of Sunset Valley, 146 S.W.3d 637, 642 (Tex.2004); Taylor v. Firemen’s & Policemen’s Civil Serv. Comm’n of City of Lubbock, 616 S.W.2d 187, 189 (Tex.1981); University of Tex. Sw. Med. Ctr. v. Loutzenhiser, 140 S.W.3d 351, 356 (Tex.2004)); see Tex. Gov’t Code Ann. § 311.011 (West 2005) (“[w]ords and phrases shall be read in context and construed according to the rules of grammar and common usage”). Section 14(c) of the one-call statute states that “[a]n excavator who has fully complied with this Act may not be liable for damage to an underground facility that was not marked in accordance with this Act.” Former art. 9033, § 14(c). Section 14(c) thus provides immunity from “liability for damage to an underground facility” if an excavator can prove two elements: (1) the “excavator ... has fully complied with this Act”; and (2) the underground facility “was not marked in accordance with this Act.” The term “fully complied” plainly denotes complete compliance with the one-call statute in all respects, as contrasted with partial compliance or substantial compliance. See United States v. Locke, 471 U.S. 84, 100-01, 105 S.Ct. 1785, 85 L.Ed.2d 64 (1985) (discussing the concept of substantial versus full compliance in the context of statutory deadlines); CenterPoint Energy Houston Elec., LLC v. Gulf Coast Coalition of Cities, 252 S.W.3d 1, 15 (Tex.App.-Austin 2008, pet. filed) (“We presume that every word was deliberately chosen and that excluded words were left out on purpose.”) (citing USA Waste Servs. of Houston, Inc. v. Strayhorn, 150 S.W.3d 491, 494 (Tex.App.-Austin 2004, pet. denied)). Whether or how an excavator “fully complied” with the one-call statute begins with section 9 of the statute, titled “Duty of an excavator.” Section 9(a), as discussed, requires an excavator to give at least 48 hours notice to a notification center of its intent to excavate, while section 9(b) specifies the content of such notifications. Id. § 9(a), (b). Question 12A appropriately inquired whether MasTec/Wilde and C & S each gave “the notice required by Section 9(a) and 9(b) of the Texas One-Call Statute?” A one-call notice in compliance with section 9(a) and (b), in turn, triggers an operator’s duty under section 14 to “mark the approximate locations of its underground facilities at or near the site of the proposed excavation.” Id. § 14(a), (b). Section 9(c) also provides that an operator has a right “[t]o have a representative present during the excavation” if the operator — presumably in response to the one-call notification it received after the excavator complied with section 9(a) and (b) — “contacts] the excavator” and (1) advises it of the operator’s “intent to be present during excavation” and (2) “confirm[s] the start time of the excavation.” Id. § 9(c). Conditioned upon an affirmative finding in Question 12A that one-call notification was given, Question 12B submitted both of the operator’s duties, inquiring whether CITGO “re-spondfed] in accord with Section 9(c) and 14 of the Texas One-Call Statute.” By answering “yes” to this conjunctive submission, the jury found that CITGO complied with both the marking requirements of section 14 and the conditions for invoking its right to be present at the excavation under section 9(c). If an operator invokes its right to be present during the excavation by meeting the conditions under section 9(c), as the jury found here, the excavator then has a mandatory duty not to “change the start time” without “notifying] the operator to set a mutually agreed to time.” See id. § 9(c). Whether MasTec/Wilde or C & S each complied with these duties was the focus of Question 12C. That question was conditioned upon an affirmative response in Question 12B — which, again, incorporated an affirmative finding that CITGO had invoked section 9(c) — and inquired whether each “then respond[ed] in accord with requirements for excavators as described in Section 9(c) of the Texas One-Call Statute.” The burden-shifting, conditioned sequence that the district court employed in Question 12 generally tracked the statutory framework and submitted the fact issues whose resolution controlled whether MasTec/Wilde and C & S were entitled to immunity from liability under the one-call statute in this case. Question 12 did deviate from the statute, however, in its conditioning of Question 12C (MasTec/Wilde and C & S’s compliance with section 9(c)) on a conjunctive finding in Question 12B that incorporated findings that CITGO complied with both section 9(c) and section 14. It is CITGO’s compliance with section 9(c) that triggered MasTec/Wilde and C & S’s duties under section 9(c), regardless whether CITGO also complied with section 14. Although CITGO’s compliance with section 14 went to another element of appellants’ immunity defense, it did not control whether appellants’ duties arose under section 9(c). Question 12C thus would have more closely tracked the one-call statute if it had been predicated solely upon a finding that CITGO had complied with section 9(c). Appellants emphasize this feature of Question 12 in their motion for rehearing. However, their objection at trial was that “the special interrogatory structure of the question does not comply with broad form requirements that are currently dictated by the Texas rules and courts.” Appellants tendered a proposed submission with a single broad-form question regarding MasTec/Wilde and C & S’s compliance with the one-call statute — “Did the Defendants listed below fully comply with the Texas One-Call Statute?” — followed by an issue inquiring whether CITGO marked its pipeline as required by section 14. The district court did not abuse its discretion in refusing to submit the controlling issues in the broad-form manner appellants proposed. Although trial courts must submit fact issues to the jury in broad form “whenever feasible,” Tex.R. Civ. P. 277, “ ‘it is not always practicable to submit every issue in a case broadly,’ and broad-form submissions cannot be used to broaden the harmless error rule to deny a party the correct charge for which it otherwise would be entitled.” Romero v. KPH Consolidation, Inc., 166 S.W.3d 212, 230 (Tex.2005) (quoting Harris Co. v. Smith, 96 S.W.3d 230, 235 (Tex.2002)). Here, broad-form submission as proposed by appellants was not practicable for two reasons. First, appellants’ proposal omitted any issue or instruction for the jury to determine whether CITGO had complied with its duties under section 9(c) to notify appellants that it desired to be present during the excavation. CITGO had the burden of proving and obtaining a finding that it had complied with section 9(c) before appellants would be required to prove that they complied with their duties under section 9(c). CITGO would have waived this issue if it failed to obtain that finding. See Tex.R. Civ. P. 279. As discussed below, there was legally sufficient evidence that CITGO complied with section 9(c), and it was entitled to have this issue submitted. See Tex.R. Civ. P. 278. Second, even if the proposed submission included proper instructions regarding CITGO’s compliance with section 9(c), appellants’ proposed issue as to whether C & S and MasTec/Wilde “fully complied” with the one-call statute would have subsumed three issues: (1) whether appellants complied with section 9(a) and (b); (2) whether CITGO complied with section 9(c), so as to give rise to appellants’ duties under that provision; and (3) whether appellants complied with section 9(c). An affirmative finding on such an issue would leave an appellate court unable to determine whether the jury found that (1) appellants complied with sections 9(a) and (b) and CITGO did not comply with section 9(c) so as to give rise to appellants’ duties under that provision, or (2) appellants complied with sections 9(a) and (b), CITGO complied with section 9(c), and appellants complied with section 9(c). At time of trial, the district court had little, if any, case law guidance regarding the nature of the duties imposed by section 9(c) on either CITGO or appellants under the present facts, and there was room for debate regarding these issues. Appellants’ proposed broad-form submission thus presented a risk of commingling potentially valid and invalid theories. See Crown Life Ins. Co. v. Casteel, 22 S.W.3d 378, 388 (Tex.2000). Under these circumstances, the district court did not abuse its discretion in rejecting a broad-form approach. Furthermore, we fail to see any harm to appellants from the form of Question 12 as submitted. The failure to submit a question in broad form does not necessarily constitute harmful error if the charge submits the controlling fact issues and incorporates correct legal standards. See H.E. Butt Grocery Co. v. Warner, 845 S.W.2d 258, 259-60 (Tex.1992). Question 12 submitted to the jury the factual issues controlling appellants’ immunity under the one-call statute in this case — whether (1) MasTec/Wilde and C & S complied with sections 9(a) and (b); (2) whether CITGO complied with section 9(c) so as to give rise to appellants’ duties under that provision, and whether MasTec/Wilde and C & S complied with those duties; and (3) whether CITGO complied with section 14. Question 12 also incorporated the correct substantive legal standards governing these issues, with the exception of predicating Question 12C on affirmative findings in 12B that CITGO had complied with both section 9(c) and section 14. Appellants were not harmed by this conditioning instruction, however, because the jury— rightly or wrongly — reached and answered Question 12C anyway. This was to appellants’ benefit. Because the jury found in Question 12B that CITGO had complied with section 9(c) so as to invoke appellants’ duties under that provision, appellants could prevail on their immunity defense only if they obtained favorable findings in Question 12C that MasTec/Wilde and C & S had complied with section 9(c) — otherwise, appellants would not have established that they “fully complied” with the one-call statute. Although the jury ultimately made findings in Question 12C adverse to appellants, appellants would have waived their immunity defense altogether if they had failed to obtain those findings. See Tex.R. Civ. P. 279. We overrule appellants’ seventh issue. In their fifth issue, appellants argue that the district court erred in failing to disregard the jury’s answers to Questions 12B and 12C and render judgment that CITGO take nothing. Appellants argue principally that the evidence conclusively establishes that they complied with the notification requirements of section 9(a) and (b) and that there is legally and factually insufficient evidence that CITGO complied with section 14 by properly marking the CASA Pipeline. Again, Question 12B submitted whether CITGO had complied with its duties under both section 9(c) and section 14. By finding in the affirmative, the jury found that CITGO had complied with both sets of duties. It is not clear that appellants are challenging the evidence supporting the jury’s other finding in Question 12B that CITGO complied with section 9(c) so as to give rise to MasTee/Wilde and C & S’s duties under that provision. To the extent appellants are challenging the jury’s finding regarding CITGO’s compliance with section 9(c), we conclude there is legally and factually sufficient evidence to support it. When a party challenges the legal sufficiency of the evidence supporting an issue on which the opposing party had the burden of proof, the party must demonstrate: (a) the complete absence of a vital fact; (b) the court is barred by rules of law or of evidence from giving weight to the only evidence offered to prove a vital fact; (c) the evidence offered to prove a vital fact is no more than a mere scintilla; or (d) the evidence establishes conclusively the opposite of the vital fact. City of Keller v. Wilson, 168 S.W.3d 802, 810 (Tex.2005). In conducting a legal sufficiency review of the evidence, a court must consider all of the evidence in the light most favorable to the fact finding and indulge every reasonable inference that would support it. City of Keller, 168 S.W.3d at 822. When reviewing a challenge to the factual sufficiency of the evidence supporting a vital fact that, we must consider, weigh, and examine all of the evidence in the record, both supporting and against the finding, to decide whether the verdict should be set aside. Plas-Tex, Inc. v. U.S. Steel Corp., 772 S.W.2d 442, 445 (Tex.1989); Pool v. Ford Motor Co., 715 S.W.2d 629, 635 (Tex.1986). When a party attacks the factual sufficiency of an adverse finding on an issue on which the opposing party has the burden of proof, we should set aside the verdict only if the evidence supporting the jury finding is so weak as to be clearly wrong and manifestly unjust. See Cain v. Bain, 709 S.W.2d 175, 176 (Tex.1986). To prove that it had complied with section 9(c), CITGO presented evidence that, in response to one-call notifications and in a face-to-face meeting, it had repeatedly informed Clint Ferguson of its intent to be present at any excavation near the CASA Pipeline and that Ferguson and CITGO had an ongoing understanding that his crews would not excavate near the CASA Pipeline without prior notice and a CITGO representative present. Further, in the context of this understanding, CITGO’s Sam Bennett testified that he responded to a one-call notification during the morning of the accident by calling Ferguson and obtaining Ferguson’s assurances that his crews would be working several miles away from the pipeline that day. In terms of section 9(c), CITGO had contacted Ferguson, informed Ferguson of its intent to be present when his crews were excavating near the CASA Pipeline, and confirmed that there would be no “start time” for such excavation that day. Although Ferguson disputed Bennett’s version of this conversation, the jury could have reasonably credited Bennett’s account, and it was the jury’s province to resolve the conflict in the manner it did. See City of Keller, 168 S.W.3d at 819, 822 (we may not substitute our judgment for the jury’s, and we must defer to the jury’s determinations of the credibility of the witnesses, the weight to be given the testimony, and the resolution of evidentiary conflicts.) The evidence was legally and factually sufficient to support the jui-y’s finding in Question 12B that CITGO had complied with section 9(c). In light of the jury’s finding that CITGO had complied with section 9(c), appellants would not have “fully complied” with the one-call statute unless they also complied with them duties under section 9(c). Question 12C submitted whether MasTec/Wilde or C & S “then responded] in accord with requirements for excavators as described in Section 9(c) of the Texas One-Call Statute.” Appellants had the burden of proof on these issues. When a party challenges the legal sufficiency of the evidence supporting an adverse finding on an issue on which it has the burden of proof, that party must demonstrate on -appeal that the evidence conclusively established, as a matter of law, all vital facts in support of the issue. Dow Ghent. Co. v. Frauds, 46 S.W.3d 237, 241 (Tex.2001). When a party attacks the factual sufficiency of an adverse finding on an issue on which he has the burden of proof, he must demonstrate on appeal that the adverse finding is against the great weight and preponderance of the evidence. Id. The evidence is legally and factually sufficient, if not undisputed, that CITGO was never notified that a MasTec/Wilde rip crew would, contrary to Ferguson’s statements, be excavating near the pipeline after all. Appellant do not dispute that this evidence supports the jury’s findings in 12C beyond asserting that “the jury’s answer to 12C should be disregarded” because “[tjhough the jury found that Defendants failed to notify the pipeline operator of the excavation start time, the record shows Defendants gave numerous notifications within the time frame required by statute.” In support, appellants cite to the copies of the one-call notifications in evidence, which, it emphasizes, “Citgo conceded that it received.” Although copies of the one-call notifications may be probative of whether MasTec/Wilde or C & S complied with the notification requirements of section 9(a) or (b), so as to support the jury’s findings in Question 12A, the jury’s finding in 12C instead turned on the nature of the communications between CITGO and Ferguson after CITGO’s receipt of Ferguson’s one-call notifications. Appellants also argue that we must disregard the jury’s findings in Question 12C because (1) the evidence is legally and factually sufficient to support the jury’s finding in Question 12B that CITGO complied with section 14; and (2) Question 12C was predicated on the jury’s conjunctive finding in 12B that CITGO complied with both section 9(c) and section 14. Even assuming these contentions to be valid, however, the remaining jury findings would still support the judgment, for reasons we have previously suggested. Because the jury found in Question 12B that CITGO had complied with section 9(c) so as to invoke appellants’ duties under that provision, appellants could not prevail on their immunity defense — i.e., that they “fully complied” with the one-call statute — unless they obtained findings in Question 12C that they complied with section 9(c). Consequently, if the jury’s adverse findings in Question 12C were disregarded, this would not aid appellants, but would instead result in the waiver of their immunity defense. See Tex.R. Civ. P. 279. Alternatively, because factually sufficient evidence supports them, findings that MasTec/Wilde and C & S failed to comply with section 9(c) would be deemed in support of the judgment. See id. We overrule appellants’ fifth issue. Finally, in their sixth issue, appellants urge that CITGO’s recovery should be barred as a matter of “public policy” because, they again urge, CITCO failed to mark the CASA Pipeline in compliance with section 14 of the one-call statute. Appellants invoke common-law concepts that have been applied to bar recovery under an insurance policy where the covered loss was caused by the policy beneficiary’s own intentional conduct. See Norman v. State Farm Fire & Gas. Co., 804 F.2d 1365, 1366 (5th Cir.1986). Equating CITGO’s alleged failure to mark the CASA Pipeline as required by section 14 to such conduct as arson, appellants reason that CITGO should similarly be barred from “benefit-ting from its own wrongdoing” by recovering damages from the pipeline rupture under negligence and promissory estoppel theories. Appellants cite no authority for extending the concept of Norman in this manner, and we are aware of none. We also observe that Texas law already accounts for the type of “wrongdoing” of which appellants complain through proportionate responsibility. Here, the jury attributed ten percent of the negligence that proximately caused the pipeline rupture to CITGO, and reduced its recovery accordingly. We further observe that giving effect to the common-law “public policy” limitations on which appellants rely would yield a result inconsistent with the legislative public policy judgments reflected in the one-call statute. The legislature — the principal arbiter of public policy under our tripartite system of government — has not seen fit to provide excavators immunity based solely on the failure of an operator to mark its underground facilities. Instead, the excavator must also “fully comply” with the statute. See former art. 9033, § 14(c). The net effect of appellants’ analysis would be to judicially eliminate or circumvent one of the two statutory elements of one-call act immunity. Finding no support for such a holding hi either the one-call statute or Texas common law, we overrule appellants’ sixth issue. Negligence liability In them fourth issue, appellants contend that the jury’s apportionment of fault under the negligence findings was against the great weight and preponderance of the evidence and was manifestly unjust. As discussed, the jury apportioned responsibility 50 percent to C & S, 30 percent to MasTec/Wilde, 10 percent to Bechtel, and 10 percent to CITGO. Appellants urge that “the great weight and preponderance of the evidence establishes that CITGO was at least 51% at fault,” a percentage that would bar CITGO from recovering in negligence. See Tex. Civ. Prac. & Rem.Code § 33.001 (West 2008). If a jury’s verdict is so against the great weight and preponderance of the evidence as to be manifestly unjust, we must reverse the judgment. See In re King’s Estate, 150 Tex. 662, 244 S.W.2d 660, 661 (1951). In determining whether a finding was against the great weight and preponderance of the evidence, the court of appeals must consider and weigh all of the evidence, and can set aside a finding only if the evidence is so weak that it is clearly wrong and unjust. Dow Chem. Co., 46 S.W.3d at 241. Appellants emphasize evidence that CITGO received one-call notifications regarding the ongoing Texas Loop Project excavation, that CITGO never located or marked the actual location of the CASA Pipeline, that Schulle placed and left in place stakes that created a misleading impression regarding the pipeline’s location, and that CITGO and not appellants had access to the maps and other information from which the pipeline’s actual location could have been determined. Indeed, CITGO does not challenge the jury’s finding that its was contributorily negligent. However, the jury also heard evidence CITGO and Ferguson had an understanding that Fei-guson’s crews would not excavate near the CASA Pipeline without prior notice to CITGO and CITGO’s representatives being present, a factor that the jury reasonably could have considered in drawing inferences from the acts or alleged omissions of CITGO personnel that appellants attack. There was also evidence that both Ferguson and Bechtel employees had been informed that CITGO had not yet located the pipeline’s precise location. Nonetheless, both the rip cat operator and his supervisor testified that they had not been informed the pipeline had not been located. The jury also heard evidence of a near-miss with another underground facility on May 6 that the jury could reasonably have concluded was caused by similar communication breakdowns between Ferguson and his crews. We cannot conclude that the jury’s failure to allocate at least 51 percent of fault to CITGO is against the great weight and preponderance of the evidence and is manifestly unjust. See Rosell v. Central W. Motor Stages, Inc., 89 S.W.3d 643, 659-60 (Tex.App.-Dallas 2002, pet. denied) (the determination of negligent parties’ proportionate responsibility is a matter within the jury’s sound discretion). Negligence damages “Tulsa overhead” In them third issue, appellants attack the jury’s award of past negligence damages on the basis that there is legally and factually insufficient evidence to support the full amount of that award. At trial, CITGO presented spreadsheets, backup documentation, and testimony from a safety environmental manager, Kenny Holtgreve, indicating that CITGO had incurred a total of $1,159,194 in expenses from the pipeline rupture and gasoline spill until date of trial. The jury ultimately awarded this entire amount as past negligence damages. CITGO’s calculations presented to the jury included roughly $80,000 it claimed in emergency response costs, $766,000 in remediation costs, $10,000 in lost product, and $15,000 in payments to the adjoining landowner to gain access to the property. The remaining amounts — $287,-780.76 — was a figure intended to reflect the value of employee time, equipment, materials, and other overhead that CIT-GO had to divert from normal business operations when responding to the large gasoline spill. It is only the latter component of past negligence damages— which the parties respectively term “project management expenses” or “Tulsa overhead” — that appellants challenge. Holtgreve testified regarding the bases for CITGO’s claim for $287,780.76 in “Tulsa overhead.” He testified that CITGO incurred significant additional internal costs when having to divert employees and company resources from normal business operations to respond to the spill. Holt-greve, for example, observed that “[o]ne hundred percent of my time” was devoted to the project in the spill’s immediate aftermath. He added that “people in the operations area in the field,” such as “Sam Bentley and his people” were involved in the project, as well as “accounting people who would have to keep track of the invoices,” “administrative people who would get the invoices to process them,” and “other managers who would manage, oversee what we did.” As Holtgreve put it, “[i]f the person’s time is allocated to do this project instead of his normal job, this is time lost by Citgo. Therefore, that is money that Citgo has lost because of the event.” Holtgreve further noted that the work required increased use of CITGO telephones and other equipment. To reflect the value of these lost company resources, Holtgreve explained, CITGO imposed a percentage surcharge or mark-up in the same manner that it did when performing projects, such as relocating pipelines, for a third party. Holtgreve explained that on such projects, CITGO would ordinarily charge a management fee of 34 percent that “covers the staff type of functions, the accounting functions, the legal functions, the human resource functions, management functions that are not directly associated to Citgo, because Citgo works for Citgo and we are not in the business of doing projects for other companies.” Holtgreve opined that such fees were “a common practice in the industry.” To approximate the value of its employees’ time and overhead expended in the spill response and remediation, CIT-GO, essentially treating the gasoline spill as if it was a project being performed for a third party, multiplied those costs by 34 percent, yielding the $287,780.76 figure. Appellants argue that there is legally and factually insufficient evidence that CITGO incurred $287,780.76 in lost employee time and resources. They point out that CITGO did not attempt to quantify or prove the actual amount or value of its lost overhead even though Holtgreve acknowledged that CITGO’s accounting department could have tracked those figures. As for the basis of the 34 percent mark-up, Holtgreve conceded that he had no personal knowledge regarding how that percentage figure had been derived, explaining only that “[ijt’s a number that [CITGO] had generated in the past based off of some study that [it] had done somewhere in the past” and “was associated with the projects when I started dealing with them.” CITGO did not elaborate further regarding the origins of the “Tulsa overhead.” CITGO responds that there was sufficient evidence that CITGO incurred substantial lost employee time and resources when responding to the pipeline rupture. It also suggests that appellants waived any complaint regarding the origins of the “Tulsa overhead” because they did not preserve objections to the admission of Holtgreve’s testimony or the submission of a broad-form question on negligence damages. Question 3 of the charge asked: “What sum of money, if paid not in cash, would fairly and reasonably compensate CITGO for the damages incurred in the past resulting from the rupture of the CASA Pipeline.” The jury was instructed to consider the reasonable costs in Caldwell County, Texas (1) “to restore the CASA Pipeline to the condition it was in immediately before the occurrence in question” and (2) “to respond to and remediate the spill,” including “reasonable and necessary clean-up costs and monitoring expenses.” Because Holtgreve’s testimony regarding lost employee time and the 34 percent mark-up was in evidence and the charge permitted the jury to consider it, CITGO reasons, appellants cannot now complain that the jury did so. In this regard, both parties emphasize that appellants objected to and obtained an instruction in the past promissory estoppel damages question, “Do not include Tulsa overhead.” In response to appellants’ objection, the district court stated that it “didn’t hear any evidence” of “what the 34 percent was” or how this fee CITGO charged to third parties was probative of damages CITGO incurred in connection with the spill. However, appellants did not request a similar instruction in the otherwise-parallel question for past negligence damages. As it turned out, the jury, while awarding $1,159,194.75 in past negligence damages, awarded only $871,413.99 in past promissory estoppel damages — a difference of $287,780.76, corresponding precisely to the amount of “Tulsa overhead.” On this record, sufficient evidence would support the jury’s award of $1,159,194.75 in past negligence damages only if there was sufficient evidence that CITGO incurred at least $287,780.76 in “Tulsa overhead.” The evidence supports no more than speculation as to that fact. Although Holtgreve did allude generally to “people in the operations area in the field,” “accounting people,” “administrative people,” and “other managers” having to devote all of their time to the project for some unspecified period after the accident, he provided no basis to quantify the value of that time, such as salaries and the like, other than the 34 percent mark-up that CITGO used on third-party projects. CITGO’s methodology in determining that percentage was never explained. Nor does CIT-GO refer us to any other evidence in the record from which the jury reasonably could have inferred that the company had incurred at least $287,780.76 in lost employee time or overhead in connection with the pipeline rupture. Consequently, the evidence is legally insufficient to support the jury’s award of the full amount of $1,159,194.75 in past negligence damages. Appellants do not dispute, however, that legally and factually sufficient evidence supports the award of the other components of past negligence damages, which total $871,413.99. Where, as here, we conclude that there is insufficient evidence to support the full amount of a dama